Terms of service

Welcome to Essence Atelier. By accessing or using essenceatelier.co.za, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. Eligibility

You must be at least 18 years old to place an order. If you are under 18, you may only use our website or place an order with the permission and supervision of a parent or legal guardian.

2. Product Information

We make every effort to ensure that product descriptions, images, prices, and other information on our website are accurate. However, product packaging, colours, and appearance may vary slightly from the images displayed.

3. Pricing

All prices are displayed in South African Rand (ZAR) and include VAT where applicable. Prices are subject to change without prior notice.

If a pricing error occurs, we reserve the right to cancel the affected order and issue a full refund.

4. Orders

Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel any order due to:

  • Product unavailability
  • Payment issues
  • Pricing or listing errors
  • Suspected fraudulent activity
  • Any other legitimate business reason

5. Payment

Full payment must be received and successfully processed before an order is dispatched. We accept the payment methods displayed during checkout.

6. Shipping & Delivery

Delivery times are estimates only and may vary depending on your location, courier services, and other factors beyond our control.

Tracking information will be provided where available once your order has been dispatched.

7. Returns & Refunds

Due to hygiene and safety reasons, perfumes, perfume oils, and cosmetics cannot be returned once opened or used.

Returns or replacements may only be considered if you receive:

  • An incorrect item
  • A damaged item
  • A defective item

Any such issue must be reported within 48 hours of delivery and may require photographic evidence.

8. Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, and branding, is the property of Essence Atelier and may not be copied, reproduced, distributed, or used without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by South African law, Essence Atelier shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

10. Privacy

We collect and process personal information in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA) of South Africa.

11. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the South African courts.

Essence Atelier
Website: essenceatelier.co.za